Send your CSR | Dispatcher or Call Center Manager to Academy-Las Vegas!
November 13-15, 2024 - Las Vegas
As a business owner, your office team is the front lines, the face of and the first impression of your business.
But who is THEIR support? Is it YOU?
Well, here we are. A full learning platform with awesome in person events and an engaged community.... elevating your customer service team to elite level status!
Sign up my Team Member(s)
CSR Transformations
It's impossible to describe the transformation your admin will experience at academy. Your CSRs may come in timid, nervous or usually a bit shy. They have no idea what is in store for them.
And then we show them...
- How they impact their company and can build systems
- How they can impact revenue with upsells and higher frequency services
- They realize they are the first impression of the company.
- They learn that their words matter. There are words to avoid and words that pull people in so they trust your company faster.
- They go from "I just answer the phones" to "I'm a bada**!"
They say a picture is worth a thousand words... Check out these transformations!
A message to your CSR | Dispatcher.....
This community is full of people just like you. But, the cool thing is, they probably have different strengths and weaknesses.
Don't you wish someone had YOUR back? That's us! Not only are your peers in this group, but there's a team of experts who are there to support YOU.
.
November 13th - 15th, 2024
Las Vegas, Nevada
Wednesday - November 13th - 6pm - 8pm
Meet and Greet in the Hotel Lobby
Thursday - November 14th - 8am - 5pm
Breakfast 8-8:30am
8:30-9am- Welcome!
9:00-9:45am Michelle Myers
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Introduction/Systems: Digitizing your Job with Trello
9:45-11am WORKSHOP with Michelle
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Digital Dashboard Setup on Trello
11:00 - 11:15 Break
11:15am-12pm Angie Snow
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Customer Service Mindset and Creating Relationships
12pm-1pm- Lunch
1:00-2:15pm- WORKSHOP with Angie
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Create questions scripts
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Dispatch for profitability
2:15-2:30pm Break
2:30-3:15pm Erica Leonor
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Change your words, Change your results
3:15-4:15pm WORKSHOP with Erica
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Write scripts and practice scenarios
4:15-5pm- Wrap Up, Q&A
Friday - November 15th - 8am - 5pm
Breakfast 8-8:30am
8:30-9am- Golden Nugget Review
9:00-9:45am Michelle Myers
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Free Tech Hacks (Zapier, Canva, Otter.ai, Scribe How, Loom, Slack)
9:45am-11am WORKSHOP with Michelle
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Build out workflows
11am-11:15am Break
11:15am-12pm Angie Snow
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Add Some Sugar- Value Statements
12pm-1pm- Lunch
1pm-2:15pm WORKSHOP with Angie Snow
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Create scripting for 5 scenarios
2:15pm-2:30pm Break
2:30-3:15pm Erica Leonor
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Objection Perfection
3:15pm-4:15pm WORKSHOP with Erica Leonor
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Role play and create scripting
4:15-5pm- Wrap Up, Q&A
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Are you ready to meet us in Las Vegas?
Let's go to Las Vegas!Meet your Academy Professors:
Angie Snow
As an HVAC Business owner and certified life coach, I help goal driven individuals reach their goals in business, all while enjoying a balanced, fulfilled personal life.
I love sharing my experience and insights with other contractors to help them find success and balance in and out of their business
Michelle Myers
Michelle is the founder and CEO of Pink Callers, an administrative support solution that assigns customer service rockstars to support home service businesses remotely.
Pink Callers manages all incoming calls, emails and chats for businesses, inputs all information into business CRMs and schedules both sales appointments and accepted crew work.
Erica Leonor
Experienced Instructor with a demonstrated history of working in the professional training & coaching industry. Skilled in Customer Service, Coaching, Motivational Speaking, Teaching, and Leadership.
Strong community and social services professional with a Bachelor of Arts - BA focused in Anthropology from Brigham Young University - Hawaii.
